Frequently Asked Questions
Everything you need to know about your custom jewelry experience.
How long does it take to receive a custom piece?
Custom orders, including grillz and personalized pendants, typically take 2 to 4 weeks for production after we receive your mold or design approval. Shipping times vary by location.
What happens if my grillz don't fit perfectly?
We strive for a perfect fit based on the mold provided. If you experience discomfort or fitting issues, please contact us within 7 days of receipt to arrange for an adjustment.
Are the diamonds and gold used in your jewelry authentic?
Absolutely. We use only high-quality, genuine diamonds and solid gold (10k, 14k, or 18k). Each significant piece comes with a certificate of authenticity to ensure your investment is protected.
Do you offer international shipping?
Yes, we ship our luxury jewelry worldwide via secure, insured carriers. Please note that international customers are responsible for any customs duties or taxes imposed by their country.
What is your return policy for custom items?
Due to the personalized nature of our custom jewelry and grillz, these items are non-refundable. However, we are committed to your satisfaction and will work with you on repairs or adjustments.
How should I clean and maintain my jewelry?
To keep your diamonds sparkling, we recommend cleaning them with a soft brush and mild soapy water. For grillz, always remove them before eating or smoking and clean them with a non-abrasive cloth.